Return & Refund Policy

A CLEAR PATH FOR RETURNS

Return & Refund Policy

If a purchase is not right for you, review the guidelines below before contacting our team.

30-day return request period
You may request a return within 30 days after receiving your order.

Return eligibility

Items must be unused, in original condition, and include original packaging when applicable.

Items that may not be eligible

  • Products damaged due to improper use.
  • Items that have been used or altered.
  • Products without original packaging when required.

How to request a return

Email our support team with your order number, customer name, a description of the issue, and photos or supporting information if applicable. Our team will review the request and provide next steps.

Refund processing

After the returned item is received and inspected, approved refunds will be processed to the original payment method. Timing may vary by payment provider.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or incorrect, contact us promptly with your order details and relevant photos so we can assess the situation and provide an appropriate solution.

Contact

Email: service@lorevanty.com
Phone: +86 15621742789
Support hours: 8:00 AM–10:00 PM China Standard Time (UTC+8)